Returns & Exchanges
Officina Profumo-Farmaceutica di Santa Maria Novella accepts returns of unopened and unused products within 14 days of delivery to ensure the highest standards of quality and hygiene. We strive to provide a seamless experience for our patrons should a selection not meet their expectations.
Initiate Request
Contact our concierge team or log into your account to request a Return Authorization Number (RAN) within the 14-day eligibility window.
Prepare the Parcel
Place the items in their original, pristine packaging and ensure the protective seal remains intact to qualify for a full refund.
Affix Shipping Label
Print and attach the provided prepaid shipping label to your package, ensuring any previous delivery markings are completely covered.
Verification and Refund
Once our artisans inspect the returned goods, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing