Frequently Asked Questions
Discover everything you need to know about our heritage, products, and services.
Where are Santa Maria Novella products manufactured?
All our products are handcrafted in Florence, Italy, following traditional methods and using high-quality ingredients sourced from our historic gardens.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for beauty and fragrance items?
Due to the nature of our products, we accept returns within 14 days of delivery only if the item is unopened, unused, and in its original sealed packaging.
Are your products tested on animals?
No, Santa Maria Novella does not conduct animal testing on any of our finished products or ingredients, adhering strictly to European safety and ethical standards.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.